Terrible service first of all. I've been waiting months for my order and to top things off the only way I can get ahold of them is to drive a hour to their office. The number on the website they provide never gets answered and if you leave a message it takes them weeks to get back to you.
At least let us know if capand gown is going to school or our address.
Where is the communication? With an important time sensitive event like graduation why are customers/parents/students getting a confirmation email on delivery status?
This company is terrible. Everything is so rushed and they don't really care about anything except money. I didn't know there were options for sweater types and she didn't tell me so now I'm stuck with one I don't like because she was too rushed to show me. Makes graduation process absolutely terrible. Too bad we have to use this company because they are absolutely terrible to work with. I talked to someone online about exchanging the sweater and she said that it was totally possible but then I called and the rudest representative I've ever talked to said I'd have to wait a few weeks for my order to process even though I already have the sweater. Crappy people to work with. Also crappy material for such a high price. The white letters don't even match the white design on the sweater. How do you find two totally different shades of white?
Jostens is a US Jewelry Store based in Marysville, Washington. Jostens is located at 1716 4th St, Marysville, WA 98270, USA.
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